Track Order
Every order you've placed, with live status, lives in your account.
Sign in with the email you used at checkout to see your order history and current delivery status.
What each status means
| Status | What's happening |
|---|---|
| Pending | We've received your order and are confirming payment. |
| Confirmed | Payment is confirmed and your order is queued for packing. |
| Processing | Your items are being picked, quality-checked and packed. |
| Shipped | Handed to the courier. Your tracking link is live and emailed to you. |
| Out for delivery | With the delivery agent, arriving today. Keep your phone reachable. |
| Delivered | Handed over. Your 7-day return window starts from this date. |
| Cancelled | The order was cancelled. Any payment made is refunded automatically. |
| Returned | We've received your return and it's in quality check. |
| Refunded | Your refund has been issued to the original payment method. |
When tracking starts updating
The tracking link goes live as soon as your parcel is handed to the courier, but scans can take up to 24 hours to appear. If your status says Shipped and the tracking page shows nothing yet, that's normal for the first day.
Expected delivery times
Counted from dispatch: 2–3 working days within Rajasthan, 3–5 to metro cities, 5–7 to other cities and towns, and 7–10 to remote areas and the North-East. Full details on Shipping Info.
If your parcel seems stuck
- No movement for 7 days — contact us with your order ID. We'll raise it with the courier and either recover the parcel or refund you in full.
- Marked delivered but not received — tell us within 48 hours. Check with neighbours and building security first, as couriers sometimes leave parcels with them.
- Missed delivery — the courier tries three times and usually calls first. After three failed attempts the parcel returns to us and we refund the order minus the shipping charge.
- Packaging looks tampered with — refuse the delivery and tell us the same day.
Guest orders
An account is required to complete checkout, so every order is tied to an email address. Sign in with the email from your confirmation and the order will be there. If you can't get in, use the forgot-password link on the sign-in page, or contact us with your order ID and we'll look it up for you.