Refund Policy
Last updated: 20 July 2026
If something isn't right, we'll make it right. This page explains when a refund is due, how much you get back, and how long it takes.
1. When you are eligible for a refund
- You returned an item within 7 days of delivery and it passed our quality check.
- The item arrived damaged, defective, or was not the item you ordered.
- You cancelled an order before it was dispatched.
- We cancelled your order — because of a stock issue, a pricing error, or an address we cannot deliver to.
- Your parcel was lost in transit and the courier has confirmed the loss.
2. Items we cannot refund
For hygiene and safety reasons, and to keep prices fair, these are final sale:
- Innerwear, briefs, camisoles and socks.
- Items marked Final Sale or Clearance on the product page.
- Customised or personalised products made to your specification.
- Items returned without their original tags, packaging or accessories.
- Items that have been worn, washed, altered, stained or damaged after delivery.
- Free gifts and promotional items received with an order.
If a returned item fails our quality check for any of these reasons, we will send it back to you at no extra charge and no refund will be issued.
3. How much you get back
- Product value — refunded in full at the price you actually paid, after any discount or coupon applied at checkout.
- Shipping charges — the ₹79 shipping fee is refunded when the return is our fault (damaged, defective or wrong item). It is not refunded on a change-of-mind return.
- Cash on Delivery fee — refunded only where the return is our fault.
- Partial returns — if you return part of an order and the remaining value falls below the ₹700 free-shipping threshold, the ₹79 shipping fee is deducted from your refund.
4. Refund timelines
The clock starts when your returned item reaches our warehouse and passes quality check, which usually takes 2 working days from pickup.
| Payment method | Refunded to | Time after quality check |
|---|---|---|
| UPI | Source UPI account | 3–5 working days |
| Credit / Debit card | Source card | 5–7 working days |
| Net banking | Source bank account | 5–7 working days |
| Cash on Delivery | Bank account you provide | 5–7 working days |
Once we process a refund we send you a confirmation email with a reference number. If the money has not appeared after the window above, the delay is at the bank's end — share that reference with your bank, or contact us and we will follow it up.
5. Cancellations
- You can cancel any order free of charge until it is dispatched. Once dispatched, it must be handled as a return.
- Prepaid orders cancelled before dispatch are refunded in full, including shipping, within 3–5 working days.
- To cancel, go to My Account and open the order, or contact us with your order ID.
6. Refunds for Cash on Delivery orders
Because there is no original payment instrument to credit, COD refunds are transferred to a bank account. We will ask you for the account holder's name, account number and IFSC code when your return is approved. For your safety, we never ask for your card number, CVV, UPI PIN or any OTP — anyone who does is not us.
7. Failed or returned refunds
If a refund fails because of incorrect bank details or a closed account, the amount comes back to us and we will contact you for corrected details. Refunds unclaimed after 180 days may be converted to store credit.
8. Questions
See Returns & Refunds for how to send an item back, or contact us with your order ID and we will help.