Shipping Policy

Last updated: 20 July 2026

How, when and where we deliver — and what it costs.

1. Shipping charges

The exact shipping charge for your order is always shown in your bag before you pay — nothing is added afterwards.

2. Order processing

Orders are packed and handed to the courier within 1–2 working days. Orders placed on a Sunday or a public holiday are processed the next working day. During large sales, processing can take an extra day.

3. Delivery timelines

Timelines below are counted from dispatch, not from when you place the order.

4. Where we deliver

We deliver across India through our courier partners, covering more than 26,000 PIN codes. You can enter your PIN code on any product page to check serviceability before ordering. We do not ship outside India at present.

If your PIN code turns out to be unserviceable after you have ordered, we will contact you and refund the order in full.

5. Tracking your order

As soon as your parcel is handed to the courier, we email you a tracking link. You can also see live status any time from Track Order or in My Account. Tracking can take up to 24 hours to start updating after dispatch.

6. Delivery attempts

Our courier attempts delivery up to three times. Please keep the phone number on your order reachable — couriers usually call before arriving. If all three attempts fail, the parcel returns to us and we refund the order after deducting the shipping charge. For Cash on Delivery orders, repeated failed deliveries may mean COD is disabled on your account.

7. Checking your parcel on arrival

If the outer packaging is visibly torn, opened or tampered with, please refuse the delivery and tell us the same day. Once you accept a visibly damaged parcel it becomes much harder for us to raise a claim with the courier. For any damage found after opening, contact us within 48 hours with photographs of the item and packaging.

8. Delays

Occasionally deliveries take longer than the windows above because of weather, floods, strikes, festival volumes, local restrictions or courier network issues. These are outside our control, but we will keep you informed and help you track the parcel. If a parcel shows no movement for 7 consecutive days, contact us and we will investigate or refund you.

9. Multiple shipments

Items in a single order may ship separately from different locations, and can arrive on different days. You are not charged extra for this — the shipping fee applies once per order.

10. Address changes

We can change a delivery address only before dispatch. Contact us as soon as possible with your order ID. Once a parcel is with the courier the address is locked.

11. Questions

See Shipping Info for a quick summary, or contact us with your order ID.